Terms and Conditions for Viagra Connect
Last updated: 20 May 2026
These Terms and Conditions govern the sale of products and services through www.viagraconnect.co.uk (“the Website”). Please read these Terms carefully before placing an order.
By using this Website and placing an order, you agree to be bound by these Terms and Conditions.
1. About Us
1.1. Viagra Connect is owned and operated by:
Precision Pharmacy Limited
Company Number: 13933178
Registered Office:
89 High Street
Hadleigh
Ipswich
IP7 5EA
GPhC Registration Number: 9012141
1.2. These Terms and Conditions set out the legal terms that apply when you purchase products or services through this Website.
1.3. If there is anything within these Terms that you do not understand, please contact us before placing an order.
2. Contact Information
You can contact us using the following details:
Precision Pharmacy Limited
89 High Street
Hadleigh
Ipswich
IP7 5EA
Email: privacy@precision.co.uk
Telephone: 01284 703032
3. Definitions
In these Terms:
- “Product” or “Products” means any item offered for sale through the Website.
- “Website” means www.viagraconnect.co.uk.
- “We”, “Us”, or “Our” means Precision Pharmacy Limited.
- “You” or “Your” means the customer using the Website.
4. Eligibility
4.1. You must be at least 18 years old to use this Website or purchase Products.
4.2. By placing an order, you confirm that:
- You are legally capable of entering into binding contracts;
- The information you provide is accurate and complete;
- You are purchasing Products for personal use only.
4.3. Products sold through this Website must not be resold or distributed commercially.
5. Healthcare and Pharmacy Services
5.1. Viagra Connect is a Pharmacy medicine and may only be supplied where appropriate following completion of any required consultation or eligibility assessment.
5.2. We reserve the right to:
- Refuse supply;
- Request additional medical information;
- Cancel orders where supply is not clinically appropriate;
- Decline treatment based on patient safety concerns;
- Refuse or cancel multiple or excessive orders where misuse, unsafe use, or attempted stockpiling is suspected.
5.3. We may use identity verification, age verification, fraud prevention and clinical screening systems before approving an order.
5.4. Online consultations and information provided through the Website do not replace advice from your GP or healthcare professional.
5.5. You should seek immediate medical attention if you experience:
- Chest pain;
- Sudden vision or hearing loss;
- Severe allergic reactions;
- An erection lasting longer than 4 hours;
- Any serious or unexpected side effects.
5.6. We reserve the right to refuse supply where clinical suitability cannot be safely established.
6. Orders
6.1. Orders may be placed through the Website.
6.2. A contract between you and us is formed only when we send you an order confirmation email.
6.3. We may refuse or cancel orders for reasons including:
- Product availability;
- Pricing errors;
- Suspected fraud;
- Failed eligibility checks;
- Regulatory or legal restrictions;
- Concerns regarding patient safety.
6.4. We may require information including:
- Name;
- Address;
- Date of birth;
- Payment details;
- Medical information relevant to treatment suitability.
6.5. Your information will be handled in accordance with our Privacy Policy.
7. Prices and Payment
7.1. All prices displayed on the Website are in GBP (£) and include VAT where applicable.
7.2. Delivery charges will be displayed during checkout.
7.3. Payment must be made before Products are dispatched unless otherwise agreed.
7.4. We use secure third-party payment processors and do not store full payment card details.
7.5. You confirm that:
- You are authorised to use the payment method provided;
- The payment information supplied is accurate.
8. Delivery
8.1. We offer a range of delivery options which will be displayed during checkout.
8.2. Estimated delivery times are provided for guidance only and are not guaranteed.
8.3. Delivery may require age verification or signature upon receipt.
8.4. Risk in the Products passes to you once delivery has been completed to the address provided in your order.
8.5. We are not responsible for delays caused by:
- Courier issues;
- Events outside our reasonable control;
- Incorrect delivery information provided by you.
8.6. Products may be delivered in discreet packaging.
8.7. If delivery cannot be completed because incorrect information has been provided, or because delivery attempts are unsuccessful, we reserve the right to cancel the order.
9. Product Availability
9.1. All Products are subject to availability.
9.2. We reserve the right to discontinue Products or amend specifications without notice.
9.3. Images on the Website are illustrative only and packaging may vary.
10. Returns and Refunds
Faulty or Damaged Products
10.1. If a Product is faulty, damaged, or not as described, please contact us as soon as possible.
10.2. We may request:
- Photographs;
- Batch information;
- Return of the Product for investigation.
10.3. Where a refund is approved, this will include any applicable delivery charges.
Medicines Returns
10.4. For reasons of patient safety and pharmacy regulations, medicines cannot be returned once dispensed unless:
- They are faulty;
- Damaged;
- Incorrectly supplied.
10.5. This does not affect your statutory rights.
Refund Timing
10.6. Approved refunds will usually be processed within 14 days using the original payment method.
11. Product Recalls
11.1. As a registered pharmacy, we maintain procedures for product tracing and recalls where required.
11.2. If a Product recall becomes necessary, we may contact you using the details provided during your order.
11.3. Where appropriate, affected Products must be returned to us and we will reimburse reasonable return costs.
12. Your Right to Cancel
12.1. Under the Consumer Contracts Regulations, certain Products may not be eligible for cancellation once supplied, including medicines and healthcare products.
12.2. You may cancel eligible orders before dispatch by contacting us immediately.
13. Our Right to Cancel
13.1. We may suspend or cancel orders where:
- Payment fails;
- Fraud is suspected;
- Clinical suitability requirements are not met;
- You provide inaccurate information;
- Legal or regulatory obligations require cancellation.
14. Limitation of Liability
Consumers
14.1. We are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill.
14.2. Nothing in these Terms excludes liability for:
- Death or personal injury caused by negligence;
- Fraud or fraudulent misrepresentation;
- Breach of your legal rights.
14.3. We are not liable for:
- Indirect or consequential losses;
- Business losses;
- Losses caused by misuse of Products;
- Failure to follow medical guidance.
Business Users
14.4. If you use the Website for business purposes, our total liability is limited to the amount paid for the relevant Product.
15. Medical Disclaimer
15.1. Information provided on this Website is for general informational purposes only and should not be considered medical advice.
15.2. The Website and online consultations are not intended to replace advice, diagnosis, or treatment from your GP or other qualified healthcare professional.
15.3. You should always read the patient information leaflet supplied with your medication before use.
15.4. If you are uncertain whether Viagra Connect is suitable for you, you should seek advice from a doctor or pharmacist before use.
16. Website Use
16.1. You agree not to:
- Misuse the Website;
- Attempt unauthorised access;
- Upload malicious software;
- Use the Website unlawfully.
16.2. We may suspend access where misuse is suspected.
17. Intellectual Property
17.1. All Website content including text, logos, graphics, and software is owned by or licensed to Precision Pharmacy Limited.
17.2. You may not reproduce or distribute Website content without written permission.
18. Privacy and Data Protection
18.1. We process personal information in accordance with our Privacy Policy.
18.2. By using the Website, you acknowledge that your information may be processed for:
- Healthcare provision;
- Order fulfilment;
- Regulatory compliance;
- Fraud prevention.
19. Third-Party Services and Links
19.1. The Website may contain links to third-party websites or services.
19.2. We are not responsible for the content, availability, or privacy practices of third-party websites.
20. Changes to These Terms
20.1. We may amend these Terms from time to time.
20.2. Updated Terms will be posted on this page with a revised “Last updated” date.
21. Governing Law
21.1. These Terms and Conditions are governed by the laws of England and Wales.
21.2. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer protection laws provide otherwise.
Contact Us
Precision Pharmacy Limited
89 High Street
Hadleigh
Ipswich
IP7 5EA
Company Number: 13933178
GPhC Registration Number: 9012141
Email: privacy@precision.co.uk
Telephone: 01284 703032